Shop
Our Products
Deals
Don’t Miss Out
What’s In Your Water?
Get a FREE Water Test!
- No mailing — fast results!
- Test any tap in your home
- NEW flexible sample pickup options
Why Culligan of Roanoke?
- No third-party installation. No big box retailers. Full-Service high-quality water
- Customized to fit YOUR water needs. Your neighbor’s home, your parents’ home across town — their home water situation may be very different from yours. Culligan works for your tap, your family, your home
- Security: Limited 20 year warranty, No shipping damage worries, no restocking fees!
FAQ
Additional Information On Roanoke, VA Tap Water
Is Roanoke tap water safe to drink?
Yes. Roanoke’s drinking water meets federal and state drinking water standards. The city completes required testing for regulated contaminants, and results are reviewed to confirm compliance with requirements.
Is Roanoke tap water hard?
Roanoke’s hardness level depends on the source:
- Carvins Cove (surface water): ~53 ppm (moderately hard)
- Crystal Spring: ~146 ppm (hard)
- Spring Hollow: ~151 ppm (hard)
Using EPA hardness categories shown in the report:
- 76–150 ppm = Moderately Hard
- 151–300 ppm = Hard
Many areas of Roanoke fall into the moderately hard to hard range.
Is there PFAS in Roanoke tap water?
Yes, PFAS were detected during monitoring at the Spring Hollow Reservoir source.
- HFPO-DA (GenX): 2024 average = 0.615 ppt (range ND–3.8 ppt). Federal MCL = 10 ppt 2025 CCR
- PFOA: Detected once at 8.9 ppt in 2023; weekly 2024 finished-water testing = non-detect 2025 CCR
Granular activated carbon (GAC) treatment was added to reduce PFAS levels, and current treated water is below federal standard.
Does Roanoke tap water have fluoride?
Yes. Fluoride was detected at 0.7 ppm in 2024. This level is well below the EPA maximum contaminant level of 4.0 ppm and aligns with recommended levels for dental health.
Does Roanoke tap water contain chlorine?
Yes. Fluoride is added to promote dental health.
- Carvins Cove: 0.62 ppm 2025 CCR
- Crystal Spring: 0.56 ppm 2025 CCR
- Spring Hollow: 0.68 ppm 2025 CCR
All levels are below the EPA MCL of 4.0 ppm.
Where does Roanoke get its tap water?
Roanoke’s water comes from a combination of surface water and groundwater sources. Major sources include Carvins Cove Reservoir, Spring Hollow Reservoir, Roanoke River, and Crystal Spring, along with additional springs and wells throughout the service area. The system serves the City of Roanoke as well as surrounding counties and towns.
How is Roanoke water treated?
Treatment varies slightly by source but generally includes oxygenation or aeration, coagulation and clarification, filtration, chlorine disinfection, fluoridation, and corrosion control through pH adjustment and orthophosphate addition. At Spring Hollow, granular activated carbon has been added specifically to reduce PFAS levels. These processes are designed to remove contaminants and maintain compliance with federal drinking water standards.
Do I need a water softener or filter in Roanoke?
Roanoke’s tap water meets all federal safety standards, so a filter or softener is not required for safety. However, because parts of the system fall into the hard water range, some homeowners choose to install a water softener to reduce scale buildup and improve soap performance. Others may use activated carbon or reverse osmosis filters to reduce chlorine taste or for additional PFAS reduction. These decisions are based on personal preference rather than regulatory necessity.
How does Roanoke monitor water quality?
The Western Virginia Water Authority performs continuous monitoring and routine testing in accordance with EPA and Virginia Department of Health requirements. Testing schedules vary by contaminant, with some tested annually, some quarterly, and others on multi-year cycles. The Authority also participates in the EPA’s Unregulated Contaminant Monitoring Rule (UCMR5) program, conducts weekly PFAS testing at Spring Hollow, maintains a Lead Service Line Inventory, and publishes an annual Consumer Confidence Report to keep residents informed.
Where can I get a local tap water quality report?
You can access the most recent Roanoke Water Quality Report here.
The Proof
Why Do Roanoke Homeowners LOVE Us?
Culligan of Roanoke installed a water softener and drinking water system in our home and we couldn’t be happier. The technician was on time, professional, and explained everything clearly. The water tastes great and we’ve already noticed less scale on our fixtures. Excellent service from the whole team.
We’ve lived in Roanoke for years and finally decided to do something about the hard water in our house. Culligan came out, tested our water, and recommended a softener system. Installation was smooth and the difference in our water is amazing. Laundry feels softer and our dishes are great.
Had Culligan of Roanoke service our existing water softener and they did a fantastic job. Scheduling was easy and the technician arrived exactly when they said he would. He fixed the issue quickly and made sure everything was running properly before leaving. Very professional and dependable company.
Commercial & Industrial
Are You Losing Operational Costs Because Of Poor Water Quality or Treatment Equipment?
Culligan C&I has boots on the ground everywhere for local service. We provide quick service – from install to maintenance, reducing downtime and ensuring efficiency.
- Deionization
- Industrial Softening
- Large Scale Filtration/RO
- Pre-Treatment
- Storage/Distribution
- Reclamation/Re-Use
Why Culligan of Roanoke?
New in 2023!
As our passion continues to grow to provide Roanoke and the surrounding area with the 5-star service that Stoner Quality Water is known for, we managed to outgrow the office we were previously in. Because of that, we had to relocate from our location on Williamson Rd, Roanoke, VA to our new address at 2630 W. Main St, Salem, VA. This is an exciting move that has been in the works for over a year. Our new office is twice the size which allows us to continue to grow our team and business in the surrounding area. While our location is new, our dedication to providing Salem and Roanoke with the service you deserve continues to be our driving goal. We’re a woman owned, 4 generation local business that has been in the Roanoke area since 1994. In additional, we have over 64 years of experience treating local water throughout Virginia, West Virginia, and North Carolina.
Culligan Stoner Enterprises, Inc., out of Roanoke, VA, took off in 1959 and has grown to over 125 employees, with customers spanning 30 counties within Maryland, North Carolina, Pennsylvania, Virginia, and West Virginia.
Over the last 25 years, our franchise has been consistently recognized by Culligan International as a Presidents Circle Dealership, ranking us in the top 40 out of 700 dealers. We have also reached VIP status 5 times, including our franchise within the top 15 Culligan dealerships. These high levels of recognition are only achieved through exceptional customer service and high customer satisfaction. Here at Culligan, we offer the largest variety of superior water and water treatment products for your home or business, including bottled water, water filters and drinking water filters, water softeners and reverse osmosis systems, plus salt delivery service.
Our senior management team combines 240 years in water treatment experience. We are proud to provide both loyal and local service to each customer living within the communities we serve. We would consider it an honor to earn your trust and patronage.
Facebook